Contact information
Got a question? We'd love to hear from you. Drop us an email and we'll get back to you within 24 hours.
Response Time
We aim to respond to all enquiries within 24 hours. During the snow season (November – February) response times may be slightly longer due to high demand. We appreciate your patience.
General Enquiries
Please include your full name, service address, and plan type in your email along with a brief description of your enquiry. This helps us get back to you faster.
Refund Requests
Please include your order confirmation number and date of purchase in your email. All refunds are handled in accordance with our Terms of Service.
Service Complaints
If your property was not cleared to your satisfaction, please email us within 24 hours of the service date with a brief description and any photos if available. We will make it right.
Not Sure Where to Start?
Visit our FAQ page for quick answers about our plans, pricing, coverage, and how the service works.
Please do not share payment card details over email. All payments are handled securely through our website.